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General terms and conditions

Last review: 2024.10.29.

1. GENERAL PART

1.1. These General Terms and Conditions ("Terms and Conditions") are essential documents that the Customer must thoroughly review before initiating a relationship with Cryptonis UAB (the "Company"). Please read these Terms and Conditions carefully before accepting them, as they govern all services provided by the Company.

1.2. If the Customer has any questions or does not understand any part of these Terms and Conditions or other agreements governing the services, they should contact the Company through the contact details provided on the Company's website before entering into any agreement or requesting a Service.

1.3. These Terms and Conditions become legally binding once the Customer provides electronic consent to comply. This consent remains valid indefinitely unless otherwise specified. The Customer is automatically bound by these Terms and Conditions, which constitute an agreement between the Company and the Customer, unless otherwise stated.

1.4. These Terms and Conditions apply to all relationships between the Customer and the Company concerning the provision of services, including any that arise before and continue after the enforcement of these Terms and Conditions.

1.5. All relationships between the Company and the Customer regarding the services are governed by these Terms and Conditions. In addition, such relationships are subject to the laws and regulations of the Republic of Lithuania, as well as the principles of reasonableness, justice, and good faith.

1.6. The Customer may review these Terms and Conditions, the Privacy Policy, the Complaint Handling Policy, and other relevant documents related to the Company on the Company's website.

1.7. Any documents published on the Company's website are considered an integral part of these Terms and Conditions.

2. KEY DEFINITIONS USED IN TERMS AND CONDITIONS

2.1. "Acceptable Language" means English or Lithuanian.

2.2. "AML" refers to anti-money laundering laws, regulations, and procedures aimed at preventing criminals from concealing illegal sources of income as legitimate.

2.3. "Application" means the request submitted by the Customer to the Company for opening an Account or using other services.

2.4. "Business Day" means any calendar day that is not a Saturday, Sunday, or public holiday, as well as any other day designated as a day off by the laws of the Republic of Lithuania when banks are generally open in Lithuania, unless otherwise stated by the Company. The Company may define different Business Days for providing various services.

2.5. "CFT" refers to combating the financing of terrorism, involving the investigation, analysis, prevention, and mitigation of funding sources for activities aimed at achieving political, religious, or ideological goals that involve violence or threats of violence against civilians.

2.6. "The Company" refers to UAB Cryptonis, company registration number 306078172, with a registered and mailing address at Kaunas, Gaižiūnų g. 4, LT-50126. The Company's data is stored in the Legal Entities Register of the Republic of Lithuania.

2.7. "The Company Website" means the website located at www.cryptonix.com.

2.8. "The Company Account" or "Account" means the account opened in the Customer's name on the Digital Platform, used for processing Payments and/or accessing other services.

2.9. "Customer" refers to a legal entity using the Company’s services, including Merchants and their end clients where applicable.

2.10. "Fees" means the fees specified in the Price List for the services provided by the Company, which the Customer is obliged to pay.

2.11. "Identification" means the identification and verification of the Customer or any related person according to the procedure established by the Company.

2.12. "Identifying Measures" means the measures used by the Company to identify the Customer in the manner agreed upon in advance. The parties agree that Identifying Measures may also be provided by third parties.

2.13. "Instruction" means any valid instruction related to the use of the services submitted by the Customer to the Company in accordance with these Terms.

2.14. "KYC" means Know Your Customer, the process by which businesses identify their customers, assess their suitability, and evaluate the risks associated with potential illegal intentions concerning business relationships.

2.15. "Personal Data" means any information related to an identified or identifiable natural person (data subject) that can be identified directly or indirectly through identifiers such as a personal identification number or one or more factors related to their physical, physiological, mental, economic, cultural, or social identity.

2.16. "Privacy Policy" refers to the privacy policy located on the Company Website.

2.17. "Party" means both the Company and the Customer, each referred to individually as a Party.

2.18. "Related Person" means any manager, shareholder, beneficiary, representative of the Customer, or any other person related to the provision of services, whose identification is conducted by the Company.

2.19. „System” refers to a computer program with relevant user interfaces, owned, administered, supported, and developed by the Company, which enables the provision of the services available on the Company’s website..

3. INTERPRETATION OF THE TERMS AND CONDITIONS

3.1. Each provision of these Terms and Conditions shall be interpreted in conjunction with other provisions of this document, taking into account the entirety of these Terms and Conditions and their intended purpose.

3.2. If the texts of these Terms and Conditions are written in different languages (e.g., Lithuanian, English, or another language) and there are discrepancies in their interpretation, the text in Lithuanian shall prevail.

3.3. If any provision of these Terms and Conditions is deemed invalid, it shall not affect the validity or enforceability of the other provisions.

4. ESTABLISHMENT OF BUSINESS RELATIONSHIP AND IDENTIFICATION AT THE COMPANY

4.1. To use the services of The Company, the Customer must submit the Application, along with the required documents and information outlined in these Terms and Conditions, to The Company and complete the Identification process as required by The Company. The Customer agrees to provide all necessary information, data, and documents for Identification, verification of the origin of funds or assets, and the Customer’s business activities (if applicable).

4.2. The Company may require the Identification of the Customer and any Related Persons. By accepting these Terms and Conditions, the Customer agrees to the Identification of such persons. The Company reserves the right to request repeated Identification, even if it has already been completed.

4.3. The Customer agrees that The Company may use third-party services for the purpose of identifying the Customer and/or Related Persons.

4.4. The Company reserves the right to reject a Customer's Application without providing any reasons. However, such rejection must be based on substantial reasons, which The Company may choose not to disclose.

4.5. The Customer must provide only complete, correct, and accurate data in the Application and during any subsequent updates or changes to the data.

4.6. If any provided information changes, the Customer must notify The Company but no later than within three (3) Business Days. The Customer is responsible for any losses incurred due to the submission of invalid, incorrect, or inaccurate information.

4.7. To use the services of The Company, the Customer must complete the Identification process as required by The Company. Information regarding the Identification process is available in the KYB information section on The Company webpage. The Customer agrees to provide all necessary information, data, and documents for Identification, verification of the origin of funds or assets, and the Customer’s business activities (if applicable).

5. REPRESENTATION AT THE COMPANY

5.1. A legal representative of the Customer, possessing the necessary powers, is entitled to execute transactions on behalf of the Customer using the funds held at The Company. They can manage, operate, and dispose of these funds without the direct involvement of the Customer. Legal entities must act through their authorized representatives.

5.2. The Customer's representative may act on behalf of the Customer if they provide The Company with a document proving their authority (such as a contract, power of attorney, etc.) and their identity is verified according to provision 4.8. The document must meet the form and content requirements set by The Company.

5.3. The Company will only accept documents proving the authority of the Customer’s representatives if they clearly specify the Customer (the legal entity), the representative, and the powers conferred upon the representative. The Company reserves the right to refuse documents that do not meet these conditions.

5.4. The Company reserves the right to temporarily deny requests from the Customer’s representative or delay executing Instructions while verifying the representative’s documents proving their authority.

5.5. If the Customer revokes the authority of their representative before the expiry of the document provided to The Company confirming such authority (e.g., the revocation of a power of attorney or dismissal of a legal entity’s manager), the Customer must notify The Company in writing immediately, but no later than within 3 (three) Business Days of the revocation. Any Instructions submitted by the representative or actions taken on behalf of the Customer before The Company receives written notice will be considered valid and duly authorized. The representative may also inform The Company of the revocation of their authority.

5.6. When a Customer’s representative is acting on behalf of the legal entity, upon receiving notice of revoked authority, The Company will immediately restrict the Customer’s Account and prevent the representative from managing the Account.

6. REQUIREMENTS FOR DOCUMENTS PROVIDED BY THE COMPANY

6.1. For the purposes of concluding, executing, and terminating these Terms and Conditions, the Customer is required to submit original documents or copies certified by a notary, unless specified otherwise by The Company.

6.2. In cases of Identification through Electronic Channels, the authenticity of documents submitted by the Customer electronically must be verified. The Company may verify documents upon receiving original or certified copies from the Customer or by obtaining documents from reliable sources directly or through third-party services, ensuring that the data obtained aligns with the data in the documents submitted.

6.3. The Company assumes that documents provided by the Customer are authentic, accurate, valid, and correct. If The Company has reasonable doubts regarding the authenticity or accuracy of any documents (for example, if the documents do not meet the legal requirements or standards set by The Company), The Company reserves the right to reject requests or Instructions from the Customer and/or request additional documentation.

6.4. If documents are issued in jurisdictions outside the Republic of Lithuania, The Company may require certification with an Apostille or legalization as per legal regulations, except where international treaties between Lithuania and the respective country state otherwise.

6.5. Documents submitted to The Company must be in an Acceptable Language. The Company may request a translation of the documents into an Acceptable Language. The translation must be signed by the translator, with the signature authenticated by a notary.

6.6. All expenses for preparing, delivering, certifying, and translating the Customer’s documents provided to The Company shall be the responsibility of the Customer.

6.7. The Company reserves the right to retain and store copies of documents submitted by the Customer and, if possible, original documents. If The Company cannot store originals or copies, it may make and keep copies of any submitted documents.

6.8. In cases required by Lithuanian law, The Company has the right to verify the information provided by the Customer using public sources or reliable, independent non-public information sources, as well as other lawful methods.

7. PROVISION OF SERVICES

7.1. The Client or a person authorized with a valid power of attorney on behalf of the Client is entitled to submit Instructions to the Company, including but not limited to managing funds in the Account and requesting or using other services.

7.2. The Company is entitled to refuse the execution of a submitted Instruction if it has reasonable doubts that the Instruction was not submitted by the Client. In such cases, the Company acts in the Client's legitimate interest and is not liable for any losses arising from the refusal to execute the submitted Instruction.

7.3. Instructions submitted by the Client must be formulated clearly and unambiguously to ensure their execution and must accurately reflect the Client’s intentions.

7.4. The Company is not liable for errors, irregularities, duplications, or inconsistencies in Instructions submitted by the Client, including but not limited to the accuracy of the details provided in the Instructions.

7.5. The Client may revoke an Instruction submitted to the Company only if it has not yet been executed by the Company and/or no commitments have been made to third parties regarding the fulfillment of the Instruction.

7.6. The Company reserves the right to record and retain all Instructions submitted by the Client, as well as information regarding all operations executed by or on behalf of the Client based on these Instructions. These records may be made available to the Client and/or third parties as evidence of the Instructions and executed operations.

7.7. The Company executes Instructions submitted by the Client in accordance with the General Terms and Conditions and applicable legal requirements.

7.8. Where applicable, the Client guarantees that sufficient funds in the relevant currency are available in the Account to execute the Instruction. If sufficient funds are not available in the Account at the time of submission, the Company may refuse the Instruction.

7.9. If the Company has reasonable doubts as to whether the Instruction was submitted by the Client or if doubts arise regarding the legality or content of the Instruction, the Company reserves the right to request additional confirmation from the Client.

7.10. If the data provided in the submitted Instruction is insufficient or if other irregularities arise, the Company may reject the Instruction or execute it based on the available information, depending on the nature of the discrepancy.

7.11. The Company reserves the right to delegate the execution of Instructions entirely or partially to third parties if this is necessary to protect the Client's interests and/or to execute the Instruction.

7.12. The Company is entitled to suspend and/or terminate the execution of Instructions submitted by the Client if required by Lithuanian law, for reasons specified in the General Terms and Conditions or Third-Party Terms, or for other reasons beyond the Company's control.

8. PROHIBITED ACTIVITIES AND SUSPENSION OF SERVICES

8.1. When using the services of the Company, the Customer shall not:
a. Violate these Terms and Conditions, other agreements regarding specific services provided by the Company, laws, or other legal acts, including but not limited to those related to AML/CFT regulations;
b. Infringe on the rights of the Company or third parties, including trademarks, copyrights, trade secrets, and other intellectual property rights;
c. Provide false, misleading, or inaccurate information, or circumvent the Company's procedures by submitting such information;
d. Refuse to provide information requested by the Company;
e. Disseminate false, misleading, or inaccurate information about the Company or its cooperation with third parties;
f. Transfer or receive funds obtained illegally if the Customer is aware or should reasonably be aware of this;
g. Refuse to cooperate with the Company in investigating violations;
h. Refuse to undergo Identification when requested by the Company;
i. Use the Company’s services in a manner that causes loss, liability, or other adverse legal consequences to the Company or third parties;
j. Use the Company’s services from a country deemed unacceptable by the Company;
k. Spread computer (or mobile) viruses, fail to implement adequate security measures, or fail to comply with the Company or third-party requests to prevent unauthorized access, hacking, or illegal intrusion into devices used by the Customer, thereby causing malfunctions or damage to the System or related information systems;
l. Undertake any deliberate actions disrupting the provision of the Company’s services to other Customers or third parties or impairing the functionality of the Digital Platform;
m. Engage in illegal activities, including but not limited to unauthorized gambling, trafficking of prohibited goods such as tobacco, alcohol, narcotics, unlicensed lottery, illegal software, or other items banned by law;
n. Provide services requiring licensing or regulatory approval without the prior consent of the Company;
o. Use the Company’s services for activities prohibited or deemed unacceptable by the Company;
p. Provide services that contravene legal requirements, public order, or moral standards;
q. Log in to the System anonymously (e.g., through public proxy servers);
r. Disclose Identity Authentication Measures or other personalized security features to third parties or allow others to use the services in the Customer’s name;
s. Permit unauthorized third parties to use the Account or Customer Account.

8.2. If the Customer breaches or the Company has reasonable grounds to suspect a breach of these prohibitions or involvement in prohibited activities, the Company reserves the right to:
a. Suspend the execution of Instructions submitted by the Customer;
b. Terminate the provision of all or part of the services;
c. Suspend and/or close the Account or Customer Account and terminate these Terms and Conditions;
d. Inform other Customers or relevant third parties of the breach;
e. Take legal action against the Customer;
f. Seek compensation for losses or damages caused by the Customer.

8.3. The Customer is responsible for reimbursing any losses incurred by the Company, its Customers, or third parties due to the improper use of services or violations of these Terms and Conditions.

8.4. The Company shall promptly notify the Customer of any measures taken under section 8.2 and provide information on how to recover the Customer’s funds, unless such notification would compromise security measures or is prohibited by law.

8.5. If the Company has reasonable grounds to suspect money laundering, terrorist financing, fraud, or other criminal activity related to the Customer’s Account, the Company may suspend services without notice and inform law enforcement as required by law.

8.6. If the Company suspects unauthorized access to the Customer’s device or network, or identifies security threats affecting the Customer’s Account or the provision of services, the Company may partially or fully suspend services and block access to the System without prior notice. The Company will promptly inform the Customer and provide instructions to restore services.

8.7. The Customer may request restrictions on their Account or Customer Account if unauthorized access is suspected. Oral requests must later be confirmed in writing or another format acceptable to the Company. Restrictions can only be lifted upon receipt of the Customer’s formal notice.

8.8. The Company is not liable for any losses incurred by the Customer as a result of measures applied under these Terms.

9. SENDING OF NOTICES OF THE PARTIES, COMMUNICATION, AND CONSULTING OF CUSTOMERS

9.1. The Customer agrees that the Company may send notices to the Customer by publishing them on the Company’s Website and by sending messages to the email address provided by the Customer.

9.2. In line with the above provision, the Customer acknowledges that the Company will only send notices by post if the Customer has not provided an email address. A notice shall be deemed received by the Customer within 24 (twenty-four) hours of its publication or the sending of the email. If sent by post, the notice shall be deemed received within 5 (five) Business Days of its dispatch.

9.3. A notice sent by the Customer to the Company shall be considered properly delivered if it is transmitted through the means specified on the Company’s Website.

9.4. For urgent matters, such as suspected or executed unauthorized or fraudulent Payment Transactions, unlawful use of the services, or security threats, the Customer must always use the contact details for Customer Support provided on the Company’s Website and send an additional notice through other specified means as soon as possible.

9.5. All notices between the parties must be sent in an Acceptable Language unless otherwise agreed by the Customer and the Company.

9.6. The Customer is required to provide and promptly update the Company with their contact details (telephone numbers, email addresses, and physical addresses) that can be used by the Company to communicate with the Customer. If the Customer fails to comply, they shall bear all consequences arising from the Company’s inability to reach them.

9.7. The Parties must immediately, but no later than within 3 (three) Business Days, notify each other of any circumstances relevant to the execution of these Terms and Conditions. The Customer must submit documents substantiating such circumstances (e.g., representation of the Customer, bankruptcy, initiation of restructuring proceedings, liquidation, or reorganization of the Customer), regardless of whether such information has already been submitted to public registers.

10. AMENDMENTS TO THE TERMS AND CONDITIONS

10.1. The Company shall be entitled to unilaterally amend and/or supplement these Terms and Conditions by providing the Customer with a 30 (thirty) days’ written notice. These changes will be deemed to have been accepted by the Customer where the Customer does not, before the proposed date of the entry into force of the changes, notify the Company to the contrary. 

10.2. The Customer may accept or reject proposed changes to these Terms and Conditions before the changes come into effect. When the Customer agrees with the changes, the changes shall be effective on the date the changes come into force.

10.3. When the Customer notifies the Company of disagreement with proposed changes, it will be deemed to be a notice that the Customer wishes to terminate these Terms and Conditions on the date upon which the changes are to take effect unless another date in compliance with these Terms and Conditions is given by the Customer. In such case, no Fees for terminating these Terms and Conditions shall be applied to the Customer.

10.4. Where amendment to these Terms and Conditions is required by law, relates to the addition of a new Service, extra functionality to the existing Service, a reduction in the Fees of the services, or relates to style or grammar corrections, and other changes which do not reduce or limit the rights of the Customer and do not increase the liability of the Customer and do not aggravate the Customer’s situation, the amendment may be made without prior notice to the Customer and shall be effective immediately.

10.5. The Customer shall not be entitled to unilaterally amend these Terms and Conditions.

11. TERMINATION OF THE TERMS AND CONDITIONS AND CLOSING THE CUSTOMER’S ACCOUNT AND/OR ACCOUNT

11.1. The Customer is entitled to unilaterally terminate these Terms without providing a reason by giving at least 10 (ten) days’ written notice to the Company, which must be sent via email.

11.2. The Company is entitled to unilaterally terminate these Terms and refuse to provide the services if it provides an objective and significant reason for termination, giving the Customer 60 (sixty) days’ written notice.

11.3. The Company is entitled to immediately terminate these Terms, cease providing services to the Customer, and close the User Account and/or Account if the Customer breaches the provisions of section 8.1.

11.4. These Terms may be terminated, and the Account (or User Account) closed by the Company if no Payment Transactions have been performed on the Account for more than one (1) year and there are no funds in the Account. In such cases, the Company will give the Customer 60 (sixty) days’ written notice of the termination of these Terms and the closure of the Account (or User Account).

11.5. If no Payment Transactions have been performed on the Account for more than one (1) year, but there are funds in the Account, the Company will send a reminder notice to the Customer indicating the inactive Account, applicable Fees, and the possibility of closing the Account (or User Account).

11.6. Upon termination of these Terms, the Company will deduct from the Customer’s Account amounts due for services rendered to the Company, penalties payable to the state or third parties, losses, and other amounts incurred or paid by the Company due to the Customer’s fault. If the balance in the Customer’s Account is insufficient to cover these amounts, the Customer agrees to transfer the specified amounts to the Account indicated by the Company within 3 (three) business days.

11.7. The termination of these Terms and any other agreements between the Company and the Customer does not relieve the Customer of their obligations to the Company incurred up to the time of termination.

11.8. In the event of the termination of the Terms under which the Account is opened, the balance in the Account will be paid to the Customer upon their request, no later than 5 (five) business days from the date of submission of the written termination request. The same 5 (five) business-day period applies if the termination is initiated by the Company or due to the termination of the Third Party’s Terms (where applicable).

11.9. According to the aforementioned provision, if the Customer does not instruct the transfer of funds to another appropriately licensed Financial Service Provider Account, the Company will hold the Customer's funds in a separate Company Account, from which the funds will be paid upon the Customer’s request.

11.10. Upon termination of these Terms, the Account (or User Account) will be closed, and the Customer will no longer have access to it.

12. CONFIDENTIALITY AND DATA PROTECTION

12.1. The Parties undertake to protect each other’s technical and commercial information, except for publicly available information that has become known to them during the execution of these Terms and Conditions, and other agreements between the Parties. They will not transfer such information to third parties without the written consent of the other Party or their authorized representatives, unless otherwise stated in these Terms and Conditions.

12.2. The Customer agrees that The Company shall have the right to disclose the information received from the Customer and other sources, as well as all other information pertaining to the relationships between the Customer and The Company, in accordance with the requirements specified below and to the persons specified below:

  1. Institutions supervising The Company;
  2. Persons that belong to the same group of companies to which The Company belongs;
  3. Third parties whose activities are related to debt collection or the creation, administration, or use of debtors’ databases for the purpose of administration and/or collection of debts from the Customer;
  4. Persons directly related to the provision of The Company services to a particular Customer, such as international organizations of payment cards, correspondent PSPs, a Third Party, companies processing information about settlements with payment cards, providers of printing and/or postal services (where the provision of information to the latter relates to printing and/or sending of The Company notifications to the Customer), insurance companies, and auditors, r, providing services, and/or protecting and defending the infringed rights and legitimate interests of The Company and/or the Customer;
  5. Other persons (lawyers, consultants, auditors, etc.) that The Company involves for the provision of services or to comply with legal requirements.

12.3. The Parties agree that all Personal Data is processed according to the Privacy Policy, which the Customer  has reviewed and agreed to comply with.

13. OPERATION OF THE SYSTEM AND ELIMINATION OF WEAKNESSES

13.1. The Company shall have the right to improve the System and eliminate the identified weaknesses of the System, even if this is likely to cause and/or causes temporary interruptions in the provision of services to the Customers.

13.2. The Company does not guarantee uninterrupted operation of the System because the operation of the System may be influenced (hindered) by many factors beyond The Company’s control. The Company shall make every effort to ensure the smooth operation of the Digital Platform; however, The Company shall not be liable for consequences arising from failures in the operation of the System if such failures occur without The Company’s fault.

13.3. In cases where the System is inactive due to reasons under The Company's control, The Company shall not provide compensation if the System has been accessible for more than 99% (ninety-nine percent) of all time, calculated as an average over at least 6 (six) months.

13.4. Cases where The Company temporarily limits access to the System due to repair, development works, or other similar reasons, and informs the Customer at least 2 (two) calendar days in advance, shall not be considered malfunctions of the Digital Platform.

14. LIABILITY OF THE PARTIES

14.1. Each Party shall be liable for all fines, penalties, losses incurred by the other Party due to a breach of these Terms and Conditions, and other agreements by the Party at fault unless otherwise stated in the law of the Republic of Lithuania. The Party at fault shall undertake to indemnify the aggrieved Party against the direct losses incurred as a result of such liability. 

14.2. The Company shall be held liable only for direct losses incurred as a result of a direct or material breach of these Terms and Conditions, and other agreements between the Parties. The Company shall not be liable for consequential or indirect loss, such as loss of profits, opportunity, or reputation.

14.3. The limitations of liability of The Company shall not be applicable if such limitations are prohibited by the applicable law.

14.4. The Customer shall be fully liable for the correctness of the data and orders provided to The Company.

14.5. The Parties shall not be held liable for the non-fulfillment or improper fulfillment of their obligations if this is caused by force majeure circumstances. The Parties shall observe the rules established by legal acts of the Republic of Lithuania regarding the application of the force majeure circumstances. Each Party shall notify the other Party of the force majeure circumstances which prevent the execution of these Terms and Conditions, and other agreements between the Parties in writing within 10 (ten) days from the day of emergence of such circumstances or when such circumstances become known.

14.6. The Parties shall be personally liable for the fulfillment of their tax obligations to the state or other entities. The Company shall not be responsible for the performance of the Customer’s tax obligations or the calculation and transfer of taxes applicable to the Customer.

15. SETTLEMENT OF DISPUTES AND APPLICABLE LAW

15.1. These Terms and Conditions, and other agreements between the Parties, as well as the relationships between the Parties not regulated therein, shall be governed by the law of the Republic of Lithuania.

15.2. The Parties shall seek to settle all disputes through an out-of-court procedure, promptly and on terms acceptable to the Parties. In the event of a dispute, Customers shall first be encouraged to address The Company directly. Disputes shall be resolved through negotiation.

15.3. The Customer, on the Customer’s behalf (or another representative of the Customer), shall be entitled to submit any complaint regarding the services provided by The Company in writing (by email and/or post or through a Third Party where applicable). The procedure for filing a complaint shall be available on The Company Website. The Customer may request a copy of The Company’s Complaints Procedure at any time by contacting The Company or the Third Party where applicable. For the avoidance of doubt, any complaint from the Customer or another representative of the Customer will be considered a complaint from the Customer.

15.4. The response to the Customer’s complaint shall be provided within 15 (fifteen) Business Days. If there are valid reasons why The Company cannot provide an official response to the Customer’s complaint within 15 (fifteen) Business Days, the Customer shall be informed in writing about such a situation with a reasoned explanation, and the final response shall not exceed 35 (thirty-five) Business Days from the date of receipt of the complaint.

15.5. Complaints from the Customer shall be examined by The Company free of charge.

15.6. If the response from The Company to the Customer’s complaint does not satisfy the Customer, or if such a response was not given within the timeframes set in provision 15.4 above, the Customer has the right to bring the claim to the courts of the Republic of Lithuania, or apply to the Bank of Lithuania.

15.7. If the Customer believes that The Company has breached the law and violated its rights or legal interests, the Customer has the right to submit a complaint to the Bank of Lithuania.

16. FINAL PROVISIONS

16.1. The entire text of these Terms and Conditions, as well as any related documents, has been composed in Lithuanian and English, with both versions recognized as authentic. For legal purposes, the Lithuanian text shall take precedence in interpretation. These Terms and Conditions may be translated into other languages; however, in the event of any discrepancies between the original text and translations, the Lithuanian version shall prevail.

16.2. Each Party confirms that it possesses all necessary permits and licenses required by applicable law for the execution of these Terms and Conditions.

16.3. The Company shall always act as an independent party, not controlling or assuming responsibility for products and services paid for using The Company services. The Company will not be responsible for the execution of transactions made by purchasers, sellers, or other parties, including the Customer,.

16.4. The Customer may not assign their rights and obligations under these Terms and Conditions to third parties without prior written consent from The Company. The Company reserves the right to assign its rights and obligations under these Terms and Conditions to third parties at any time without the Customer's consent, provided such assignments do not conflict with the law.

16.5. If any provision of these Terms and Conditions is deemed invalid, this will not affect the validity of the remaining provisions of these Terms and Conditions, or other agreements between the Parties.

16.6. These Terms and Conditions shall be published on the The Company Website in English. The Customer will be able to download a copy of these Terms and Conditions from the The Company Website.

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